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FAQ

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Commonly Asked Questions

What is your current COVID-19 policy?

On behalf of our team, we recognize that we are living in difficult times, and we hope you are keeping healthy and safe. Currently, we do not refund our non-refundable retainers/deposit per our contract. However, we are allowing clients to use their non-refundable retainer for a future event up until 18 months from the date of their initial contracted event. Some of our clients are also opting to scale down to a smaller cake that is covered by their deposit. Once you have a new date for your event, let us know that and we will move it to that date on the calendar.

Can I come to your store to see your cakes and sample them?

Yes, please do. We make a fresh assortment of our most popular flavors in both cake jars and cupcakes every day. 

Does Chic Sugars offer tasting and/or consultations?

We are happy to do tastings or consultations for weddings or for any events with a budget exceeding $800.   For all other events, cupcakes can be purchased in-store to sample. 

How much does a Chic Sugars Custom cake cost?

Just like you and your event, our custom cakes are unique and customized. The pricing varies for each custom product. The minimum order is $175, which covers our most basic 10 servings/quarantine size cake cake. Contact us to further discuss your needs.

How do I place an order for a custom dessert with Chic Sugars?

Ordering is simple and the process is fun.  To begin, fill in our contact form on this site, call us or send an email to [email protected]. And then this is where the fun begins.  Let’s talk about your event and what you are looking for so our team can start designing something extra special for you. Once the design is agreed on, a final price is quoted and a contract is created. We do require a 50% non-refundable retainer and signed contract to reserve a cake and hold a specific date. The remaining balance is due two weeks prior to date. 

How soon should I place my order?

A masterpiece takes time to create.  And not to toot our horn but these desserts are so good that they are in demand. [Toot Toot!]  We recommend placing your order as soon as possible.  We are generally booked out as far as 8 weeks in advance.  And remember: a date is not reserved until a 50% non-refundable retainer and signed contract are received.

What forms of payment does Chic Sugars accept?

We aaccept all major credit cards through our secure online portal via our website. 

Does Chic Sugars deliver and if so, how far?

We deliver our custom cakes & treats within the Tri-State area (NY, NJ, CT). Delivery fees are based on total drive time and range from $15 to $175+. Please call or e-mail for pricing for a specific location.

At this time, we do not deliver our retail goods,  due to some bad experiences with DoorDash , GrubHub, and the likes and we refuse to offer subpar service.

What is your refund policy?

Retainers are non-refundable.  The retainer amount may be used toward a future order from one (1) year of contract issuance (no monies will be refunded.) 

Sprinkle Rewards Program

Chic Sugars is proud to introduce our new “Sprinkle Rewards” program! Now, once you sign up, you’ll earn $1 for $1 Sprinkles for every visit you make with a purchase.

☕️ Earn 40 Sprinkles and you can redeem them for one (1) free drip coffee (10 oz)

🧁 Earn 80 Sprinkles and you can redeem them for one (1) free Birthday Cake cupcake

🥳 Earn 500 Sprinkles and you can redeem for $25 off of your ENTIRE purchase of $50 or more!

Thank you for being a loyal member of the Chic Sugars family!

Is there a minimum amount to purchase my 500 Sprinkles?

Yes. You must make a purchase of $50 or more to redeem your 500 Sprinkles

Allergen Warning

All products made on the premise of Chic Sugars may contain, without limitation, eggs, nuts, and milk, and our facilities are not allergen-free. While we use reasonable efforts to avoid cross-contamination, we are not responsible for an individual’s allergic reaction to our products, facilities, or ingredients used in our products.

We do have and use products containing dairy, eggs, soy, and peanuts.

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